Frequently asked questions (FAQ's)

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For guests that booked prior to 14th March 2020  we our policy is to offer a refund or credit note. All bookings for Merchants House & The Booty, Salcombe made subsequent to that date were made in full knowledge of the existence of the virus and cancellation policies are as per the individual bookings. 

Yes, it is possible to book both properties together. You can do so, via our website booking pages for by contacting one of the team : info@merchantshousesalcombe.co.uk

Yes, we welcome guests to bring a small well behaved dog to The Booty, but ask that they remain off soft furnishings. We do not allow pets at Merchants House, Salcombe.

There is a £50 cleaning fee for bringing a small well behaved dog to The Booty. In the unlikely event of any additional cleaning/repair this will be charged as part of the usual damages. We do not allow pets in Merchants House, Salcombe.

The rate charged is per property not per person. As long as you do not exceed the allowed number of guests at either The Booty or Merchants House, Salcombe there is no additional charge. It is important that the number of guests is stated for insurance purposes.

Yes to both. We ask guests to bring their own cot linen. (or we can arrange linen to be hired locally in Salcombe.

Yes, it is recommended to book the housekeeping services you require as early as possible. 

We work closely with local chefs who supply our guests with a wide ranging food options. For example, you may wish to have picnic brought to you on the beach, or a meal prepared and ready to go in the oven, or even a 3 course meal with staff to serve and clean up afterwards. Please contact us at the earliest opportunity and we will help arrange this for you. 

As part of our welcome guide we include contact details for a number of local restaurants. 

As part of our welcome guide we include contact details for a number of local operators in Salcombe and surrounding areas. 

Less than a 5 minute walk to Fore St with its' shops and the Salcombe Harbour Authority at Whitestrands.

The property is located at the lower end of Devon Road and therefore it is an easy walk to and from town. Salcombe is located on a hill side and whilst our property is very conveniently located, guests will still need to navigate a short uphill walk.