Frequently asked questions (FAQ's)

What is the COVID-19 cancellation policy?

For guests that booked prior to 14th March 2020 we our policy is to offer a refund or credit note. All bookings for Merchants House & The Booty, Salcombe made subsequent to that date were made in full knowledge of the existence of the virus and cancellation policies are as per the individual bookings.

Can I book Merchants House & The Booty?

Yes, it is possible to book both properties together. You can do so, via our website booking pages for by contacting one of the team : info@merchantshousesalcombe.co.uk

Are you pet friendly?

Yes, we welcome guests to bring a small hypoallergenic well behaved dog to The Booty from October to May. Dogs are not pets are not permitted from June - September. There is a £50 cleaning fee to cover the additional housekeeping.

We do not allow pets in Merchants House at anytime.

Are the properties accessible for wheelchair users?

Unfortunately the properties and the gardens are not suitable for wheelchair users.

Are children free?

The rate charged is per property not per person. As long as you do not exceed the allowed number of guests at either The Booty or Merchants House, Salcombe there is no additional charge. It is important that the number of guests is stated for insurance purposes.

Do you have a cot/high chair?

Yes to both. We ask guests to bring their own cot linen. Or we can arrange linen to be hired locally in Salcombe, charges apply.

Can I have a daily housekeeper?

Yes, it is recommended to book the housekeeping services you require as early as possible.

Do you have any in-house caterers?

We work closely with local chefs who supply our guests with a wide ranging food options. For example, you may wish to have picnic brought to you on the beach, or a meal prepared and ready to go in the oven, or even a 3 course meal with staff to serve and clean up afterwards. Please contact us at the earliest opportunity and we will help arrange this for you.

How long are credit notes valid for?

All of our credit notes are valid for 12 months from the date of issue. Please note that a credit note does not guarantee the same number of nights as prices vary.

Can you point guests in the right direction for sailing lesson, rib rides, boats trips etc?

As part of our welcome guide we include contact details for a number of local operators in Salcombe and surrounding areas.

How far is the main town centre?

Less than a 5 minute walk to Fore St with its' shops and the Salcombe Harbour Authority at Whitestrands.

Is it steep walk to the property?

The property is located at the lower end of Devon Road and therefore it is an easy walk to and from town. Salcombe is located on a hill side and whilst our property is very conveniently located, guests will still need to navigate a short uphill walk and a few steps on arrival at the property.