covid-19 policy

All guests to confirm that they do not have: 

• A high temperature,
• A new continuous cough,
• A loss of, or change of, their sense of smell or taste,
• That they have not been contacted by track and trace and told to get a test,
• Finally, that to the best of their knowledge they do not have Covid-19 nor have been in contact with anyone who does in the past 7 days.

https://www.gov.uk/coronavirus

• On-site parking
• All guests are required to clean hands using anti-bacterial gel and/or soap and water before entering the property.
• Keys are located in the key safe adjacent to the front door (code will be sent you 48 prior to check in).

• All guests are asked to strip the beds and leave bed linen on top of the bed. 
• Keys to be returned to the safe by the front door. 
• All additional charges (such as additional housekeeping, linen changes etc) will be billed directly.

• We are very happy for guests to invite friends over to the property, but do insist that such social events comply with UK Government guidance on numbers of people gathering inside and or outside. 
• https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing

• This year we have worked closely with our catering team to offer high quality food delivered directly to your door. Gemma and Polly are local chefs, who produce food which can be tailored to your needs. Whether you would like a meal ready to go in the oven or a picnic to take with you to the beach we can help arrange this for you.
• http://www.thegalleygirls.co.uk/

• By law in England you must wear a mask in certain indoor situations and we ask all guests, expect those with exemptions to carry their mask with them at all times when out and about in Salcombe. The town does have a number of narrow streets and public places where 2 metre social distancing will be difficult in busy periods. All of the local businesses will appreciate you wearing a mask. 

• If you are exempt from wearing a mask, we would recommend to our guests to inform the venue of such prior to your visit if at all possible and carry some form of evidence of the exemption if possible. 

• https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

• At Merchants House & The Booty we pride ourselves on providing high quality properties that are sparkling clean for our guests to enjoy. In order to protect our staff and guests alike, we temporarily suspended mid week cleaning, to avoid coming in contact to one another. However, we are now offering this on the basis that the cleaners are given free access to the area or room to clean. 

• All surfaces are sprayed with anti-bacterial product and whilst our housekeepers are very thorough, we do ask guests to wash hands regularly. 

• Cancellation policy is specific to the rate upon which the booking is made (e.g. Non-refundable, flexible, or standard). Please get in contact via info@merchantshousesalcome.co.uk for all direct booking enquiries.

• Guests who have booked via a booking engine such as Booking.com, Airbnb, Hotels.com, VRBO etc, are subject the the terms and conditions set out on their specific booking.

• As government advice on Covid-19 changes, we will need to update our policies accordingly. This may mean changes are made without notice. 

• https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing